Want to make a payment? Need to access your account details?
If your loan has closed and you’d like to access your account details, please click on the respective link below. If you are not sure who your servicer is, please review in your closing package, the document titled ‘Payment Letter to Borrower’. Your new servicer is listed at the bottom of this document.
ServiceMac Customers *To speak with a ServiceMac agent, please call (855) 808-4651or email at email@example.com.
Specialized Loan Servicing (“SLS”) Customers *To speak with an SLS agent, please call (855) 444-8286*
Please be aware that ServiceMac and SLS service on behalf of and in the name of Interfirst Mortgage Company using a ‘Private Label Service’. You will continue to see the Interfirst name represented by both companies.
What is mortgage servicing?
Mortgage servicing occurs after the mortgage application is completed and the loan is closed and funded. Mortgage servicers receive and track payments, sending missed payment reminders if necessary.
Who will service my loan?
Your new mortgage loan servicer is an Interfirst Mortgage Company partner, either ServiceMac or SLS, operating on behalf of and in the name of Interfirst Mortgage Company. This relationship is called “Private Label Servicing” and should be a seamless experience to you.
Will my loan be sold in the future?
It might be. However, if this happens, you will be contacted by your new mortgage servicer. Transfers of mortgage servicing is a common practice in the mortgage industry and will not impact your initial mortgage loan agreement in any way. If your servicing is transferred, you will receive a Notice of Servicing Transfer from your new servicing partner.
Can I see my account and make a payment online?
Within two weeks of closing, your loan information will be provided to your new loan servicer, either ServiceMac or SLS. ServiceMac customers will receive a welcome email and SLS customers will receive a welcome package in the mail, both servicers will provide initial information regarding your new mortgage loan, such as your payment address and phone number. Once you receive your welcome information, you may access your account online by selecting the appropriate link above.