We remain committed to delivering industry leading service and low turn times. However, the spread of the Coronavirus (COVID-19) may require the adjustment of underwriting timelines and closing dates. As always, we strive to exceed expectations and keep borrowers informed at every turn. If you have any questions, please reach out to your Interfirst home loan advisor.

Borrower Support

Do you have a question about your loan? No worries. Click the button below to let us know how we may help you.

Support for Interfirst Mortgage Company borrowers

Interfirst Mortgage Company
9525 Bryn Mawr Avenue Ste 400
Rosemont IL 60018-5249

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Monday - Friday : 9:00 am - 5:00 pm CST Saturday - Sunday : Closed

Already Funded?

If your loan has closed and you’d like to access your account details, please click on the respective link below. 

ServiceMac Customers *To speak with a ServiceMac agent, please call (855) 808-4651*

*Please note that as of 08/02, any customer whose loan was being serviced by Dovenmuehle Mortgage, Inc. (“DMI”) is now with ServiceMac, LLC.*

Not sure who your current Mortgage Servicer is or not seeing your account details? We got you.


Have Questions?

  • What is mortgage servicing?

Mortgage servicing occurs after the mortgage application is completed and the loan is closed and funded. Mortgage servicers receive and track payments, sending missed payment reminders if necessary. 

  • Who will service my loan?

Your new mortgage loan servicer is an Interfirst Mortgage Company partner, either ServiceMac or SLS (DSCR loans only), operating on behalf of and in the name of Interfirst Mortgage Company. This relationship is called “Private Label Servicing” and should be a seamless experience to you.

  • Will my loan be sold in the future?

It might be. However, if this happens, you will be contacted by your new mortgage servicer. Transfers of mortgage servicing is a common practice in the mortgage industry and will not impact your initial mortgage loan agreement in any way. If your servicing is transferred, you will receive a Notice of Servicing Transfer from your new servicing partner.

  • Can I see my account and make a payment online?

Within two weeks of closing, your new loan servicer, either ServiceMac or SLS, will send you a welcome email with initial information regarding your new mortgage loan, such as your payment address and phone number. Once you receive your welcome email, you may access your account online by selecting the appropriate link above.